Privacy Policy

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This policy outlines how The View From Here (hereafter TVFH) processes and protects your personal data. We aim to be clear when we collect your data, let you know what we will use it for and keep it secure.

When providing us with your details you accept this privacy policy and authorise TVFH to collect, store and process your personal data in the ways mentioned in this policy and for the purposes you have given it to us. If you would like more information or have any questions, please email us at tvfhpodcast@gmail.com.

What personal data is collected?

We may collect personal information about you when:

• You sign up to our mailing lists or visit our website
• You become a sponsor or partner
• You sign up to one of our events
• You become involved in our work
• You fill out a survey or quiz we send you
• You apply for a paid or volunteering role with us

The information we collect may include, among other details, your name, address, email address, telephone number, your involvement in TVFH activities, information as to whether you are a taxpayer, your employer or organisations in our network that you are affiliated to.

We may also collect information about you from publicly available sources from places like Companies House or information published in newspapers.

If you make a payment, we will collect the details necessary to process this payment e.g. bank account details and ask for consent to use your contact details to send you updates on our work. We do not store credit or debit card details.

We will not collect sensitive personal information or information classed as special category unless there is a clear reason as to why we need it. We will only collect this with your consent, and we will give clear notices so that you know why we need this data and how long we will keep it for.

Profiling

We might use profiling or screening methods to ensure that communications are relevant to you and we do this by using data that you provide us with, data from publicly available sources, and data that is processed automatically through the systems we use (for example, whether you have previously opened emails from us). Profiling also allows us to understand more about people we engage with which helps us to make appropriate requests for involvement in our work. We may use geographic and demographic information to build a profile. Under the Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR), you have the right to obtain an explanation of any profiling decisions we have made and challenge these decisions.

Cookies

Cookies are tiny files that are downloaded to your computer to improve your website viewing experience. By using our website you agree to our use of cookies as per the cookie authorisation buttons on the website.

Our website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or the content contained on them.

Articles on our sites may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Why is this data collected?

How we use your personal data will depend on the reason you are providing it and we will make the reason clear when we collect the data. We will mainly use your data to:

• Provide you with services or information that you have asked for, such as sending you a newsletter, inviting you to events, or sending you more information about our work.
• Keep you informed about our work and respond to questions you may have.
• Invite you to events we think might be of interest to you.
• Invite you to participate in our work.
• Keep a record of how you prefer to be contacted.
• Keep a record of your relationship with us.
• Understand how we can improve our services, products and the information we provide.
• Develop a better understanding of our partners to help us make better decisions in order to deliver our mission.
• Aggregate information for confidential reporting to project partners (see the Third Parties section below for more information on how your data is shared with project partners).

Our legal basis for processing personal data

The legal basis for processing your data depends on the reasons and circumstances we are collecting it.

Our legal basis for processing most personal data is because you have given us your consent to do so. You have the right to withdraw your consent for holding and processing your data and can do so by emailing us at tvfhpodcast@gmail.com

In some circumstances, the processing is necessary for the performance of a contract with you or necessary for us to comply with a legal obligation.

Legitimate Interests

Sometimes the legal basis for processing your data may be because it is in our legitimate interests to perform our operations. Before doing this, we will complete a legitimate interest assessment to carefully consider and balance any potential impact on you and your rights. We will not process any data if there is any risk of harm or potential conflict with your interests. Some examples of where we have a legitimate interest to process data are:

• Managing our ongoing relationships with our professional contacts
• Researching new professional contacts at companies and organisations that may be interested in our work.
• Using networking and social media sites to reach out to contacts who we think may be interested in our work.
• Managing our financial transactions and preventing fraud.

How is my data protected?

We take good care to ensure that the information we store on our database is kept secure in order to prevent unauthorised access and comply with the Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR). Our devices are encrypted and staff that work with data have received appropriate training.

Third parties

We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

Service providers

Like most organisations, we use trusted service providers to help our operations to be more efficient. Where these providers are located outside of the EEA, we have taken steps to ensure that these services have appropriate security measures in order to protect your information and remain compliant with the GDPR. All providers we use are well renowned for their data security and have the appropriate technical controls and policies in place to protect your personal details.

Project Partners

We occasionally work with partners to share knowledge and resources. We will never share personal information with them without your explicit and informed permission but we may aggregate information in order to share statistical information needed for analysis. We will not include any details that could identify a specific individual.

How can I access, update or ask TVFH to stop using my personal information?

If your details change, please let us know and we will update them on our system.

You can also change your mind at any time about the ways in which we contact you or withdraw your consent for us to process your data. You can do this by emailing tvfhpodcast@gmail.com. Most emails we send you will include a link you can click on to unsubscribe from that particular type of communication.

Removing data

If you tell us that you no longer would like us to contact you, we will keep limited amounts of information (usually just your name and email address) and add this to our suppression lists to ensure you do not receive communications from us in the future – we will not use it for any other purpose. In certain circumstances you also have the right to have your personal data erased from our databases completely and you can ask us to do this at any time.

We regularly monitor your engagement with our communications and will periodically send emails to ask if you still wish to receive updates about TVFH work. We will continue to hold your personal data while you are actively engaged with us until you ask us not to. 

Legally, we may be required to hold some types of information to fulfil our statutory obligations.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us via email at tvfhpodcast@gmail.com if you wish to make a request.

Subject access reports

To request a subject access report which details all the information we hold about you, please make this request via email at tvfhpodcast@gmail.com. We will not charge you for this request and will provide this information within one month of receipt if the request is reasonable.

Making a complaint

If you have any concerns about our use of your personal information, you can make a complaint to us by emailing tvfhpodcast@gmail.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk